PRIVACY POLICY

Last Updated: July 18, 2025

Thinoxygen ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, and make online bookings.

Who We Are

Thinoxygen is a provider of oxygen therapy services

Information We Collect

We collect various types of information from and about you, including Personal Information you provide directly:

Contact Information: Name, email address, phone number, postal address when you create an account, make a booking, subscribe to our newsletter, or contact us.

Booking Details: Information related to your online bookings, such as service requested, date and time of booking, and any special requests.

Payment Information: If you make online bookings, we will collect payment details (e.g., credit card number, billing address). Please note that we do not store full credit card numbers on our servers; this is processed securely by our third-party payment processor.

Communications: Records of your correspondence with us, including emails, chat messages, and phone calls.

Account Information: If you create an account, we collect your username, password, and preferences.

Information collected automatically:

Usage Data: Information about how you interact with our website, such as pages visited, links clicked, time spent on pages, and referring URLs.

Device Information: Information about the device you use to access our website, including IP address, browser type and version, operating system, and unique device identifiers.

Location Data: General geographical location inferred from your IP address.

How We Collect Your Information

We collect information through various methods, including:

Direct Interactions: When you fill out forms on our website, create an account, make a booking, or communicate with us.

Automated Technologies (Cookies and Tracking Technologies): As you navigate and interact with our website, we use technologies such as cookies, web beacons, and pixels to collect certain information automatically.

Google Tag Manager: We use Google Tag Manager to manage and deploy various tracking tags and scripts on our website. While Google Tag Manager itself does not collect personal data, it facilitates the collection of data by other tools we use. Please refer to the privacy policies of the tools deployed via Google Tag Manager (e.g., Google Analytics, Meta Pixel) for more information on their data collection practices.

Meta Pixel (formerly Facebook Pixel): We use Meta Pixel to track interactions on our website, measure the effectiveness of our advertising campaigns, understand user behavior, and deliver targeted advertisements on Meta platforms (Facebook, Instagram). This may involve collecting data such as page views, button clicks, and other actions you take on our website. This data is used for analytics and to build custom audiences for advertising.

Cookies: Our website uses "cookies" to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and deliver relevant content. You can control cookie preferences through your browser settings and our Consent Management Platform (CMP).

Consent Management Platform (CMP): We use a Consent Management Platform to manage your cookie and tracking preferences. When you first visit our website, you will be presented with a banner allowing you to accept, decline, or customize your cookie settings. Your choices are recorded and respected by our website and the third-party tools we use. You can change your preferences at any time by clicking on the cookie icon or link usually found at the bottom of our website.

How We Use Your Information

We use the information we collect for various purposes, including to Provide Our Services:

Process your online bookings and manage your appointments.

Communicate with you about your bookings, inquiries, and services.

Provide customer support and respond to your requests.

Manage your user account.

For Marketing and Advertising:

Send you newsletters, promotional offers, and updates about our services (where you have consented).

Personalize your experience on our website and show you content and offers relevant to your interests.

Deliver targeted advertising on third-party platforms (like Meta) based on your interactions with our website (using Meta Pixel).

Measure the effectiveness of our marketing and advertising campaigns.

For Analytics and Improvement:

Understand how visitors use our website, identify popular pages, and improve website navigation and user experience.

Monitor and analyze trends, usage, and activities in connection with our services.

Improve and develop new services, features, and functionality.

For Security and Legal Compliance:

Protect the security and integrity of our website and services.

Prevent fraud and other illegal activities.

Comply with legal obligations, respond to lawful requests, and enforce our terms and conditions.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Payment Processors: When you make online bookings, your payment information is shared with our secure third-party payment gateway provider to process your transactions.

Analytics and Advertising Partners:

Google (including Google Analytics and Google Tag Manager): We share data with Google for analytics purposes to understand website usage and performance. Google may use this data to provide its services and for its own purposes as described in Google's Privacy Policy.

Meta (including Meta Pixel): We share data with Meta to facilitate targeted advertising and measure campaign effectiveness on Meta platforms. Meta's use of this data is governed by their own Privacy Policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

Your Data Protection Rights

Depending on your location and applicable data protection laws (e.g., GDPR in the UK/EU, CCPA in California), you may have certain rights regarding your personal data. These may include:

Right to Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Security of Your Information

We have implemented appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of [e.g., 16]. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your rights, please contact us:

Thinoxygen | info@thinoxygen.com | 07767403331